We have been having non stop problems with the power cables and I can see that this is a common factor from other reviews. Well, I am now going to have to contact him about this - 18 months later, my husband's motherboard and hard drive have also completely 'fried'. Read more les rep at Harvey Norman, the manager contacted me and said that if I ever had any other problems with these laptops, to let him know, even if it was after the warranty period, and he would deal with it personally. But with mine - the whole motherboard and hard drive were completely fried! Thankfully they were fixed under warranty and after a bad case of customer service from the sa. My husband's keyboard - some keys weren't working so they updated the OS and Drivers and that seemed to fix his problem. At the 11 month point, we took them both back to Harvey Norman for warranty work (just within the 12 month warranty period). My husband and I purchased two of these computers and thought they were great for the first 10 months, then we both had problems.
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